Privacy Policy

Introduction

At Iter HR, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, disclose, and protect your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It also explains your rights regarding access, correction, and complaints related to your personal information.

We also comply with recent amendments introduced by the Privacy Act Amendment Act 2024, which include enhanced requirements for transparency, data security, and cross-border data transfers.

Types of Personal Information We Collect

We may collect the following types of personal information:

  • Names, addresses, phone numbers, and email addresses.

  • Resumes, employment history, qualifications, and references.

  • Sensitive information such as health details (if required for recruitment purposes).

  • Financial details (e.g., bank account information for payroll processing).

Sensitive information includes data such as racial or ethnic origin, criminal records, biometric data (e.g., fingerprints), and health details as defined under the Privacy Act Amendment Act 2024.

How We Collect Personal Information

We collect personal information through:

  • Online forms submitted on our website.

  • Email communications and phone calls.

  • Direct interactions during consultations, investigations, or recruitment processes.

  • Third parties such as referees or background check providers (with your consent).

We collect this information to provide HR consultancy services, including recruitment, talent management, and client support.

How We Use Your Information

Your personal information is used for purposes such as:

  • Assessing job applications and matching candidates with suitable roles.

  • Communicating with clients and candidates about our services.

  • Conducting background checks or verifying qualifications (with your consent).

  • Complying with legal obligations or resolving disputes.

We may share your information with third parties like payroll service providers or background check agencies when necessary to deliver our services, or with relevant government agencies or authorities as required or authorized by law. These include, but are not limited to:

  • Law enforcement agencies such as the Police, for purposes including investigation, prevention of unlawful activities, or compliance with legal obligations.

  • The Department of Home Affairs for matters related to immigration, visa processing, and border security.

  • WorkSafe Australia and WorkCover Queensland, for purposes relating to workplace health and safety compliance, workers' compensation claims, and rehabilitation processes.

We will only use your personal information for secondary purposes if you have provided explicit consent or if permitted under the APPs.

If automated decision-making processes are used in assessing job applications or other activities, we will ensure transparency by informing you about these processes. This includes providing details about how decisions are made and their potential impact on you.

How We Store and Protect Your Information

We take reasonable steps to safeguard your personal information from unauthorized access, misuse, or loss by implementing:

  • Secure servers with encryption protocols.

  • Password-protected systems and restricted access to sensitive data.

  • Regular audits of our data security practices.

Additional measures include multi-factor authentication for accessing sensitive systems and regular staff training on privacy compliance.

If we no longer need your personal information for any purpose, we will securely destroy or de-identify it in accordance with the APPs.

In the event of a data breach that is likely to cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) within 72 hours as required under updated breach notification laws.

Accessing and Correcting Your Information

You have the right to access the personal information we hold about you and request corrections if it is inaccurate or incomplete. To do so:

  1. Contact us using the details provided below.

  2. Provide sufficient identification to confirm your identity.

We will respond to your request within a reasonable timeframe (typically within 30 days) and may charge a fee for providing access if necessary. Fees will only apply in exceptional cases where significant resources are required to fulfill your request.

Complaints About Privacy Breaches

If you believe we have breached your privacy rights under the APPs:

  1. Contact us using the details below with a description of your complaint.

  2. We will investigate the matter promptly and inform you of the outcome within 30 days.

If you are not satisfied with our response, you may choose to engage in alternative dispute resolution processes such as mediation before escalating your complaint to the OAIC. We can provide guidance on accessing these services upon request.

Overseas Disclosure of Personal Information

We do not disclose personal information to overseas recipients unless it is necessary for providing our services and appropriate safeguards are in place to protect your data in compliance with Australian privacy laws.

When transferring data overseas, we ensure compliance through mechanisms such as binding contractual clauses or transferring data only to jurisdictions deemed adequate by Australian privacy standards under the Privacy Act Amendment Act 2024.

Privacy Impact Assessments (PIAs)

For high-risk activities involving sensitive personal information—such as large-scale recruitment projects or handling biometric data—we will conduct Privacy Impact Assessments (PIAs) to identify and mitigate potential risks to individuals' privacy. These assessments ensure that all activities comply with Australian privacy laws and best practices.

Contact Us

For inquiries, requests, or complaints regarding this Privacy Policy or your personal information:

Iter HR
ABN: 64 694 025 652
Address: 1/888 Brunswick Street, New Farm, QLD 4005
Phone: 07 3555 5525
Email: hello@iterhr.com.au

This Privacy Policy is effective as of 1st February 2025 and is subject to periodic updates. Any changes will be posted on our website.